I am writing this testimonial in appreciation to Meredith Porter for being there for us, and our family and friends we have recommended. As a business owner, I wear many hats in the company, paying bills, making deposits and reconciling is one of them. Having a relationship with our banker is invaluable. It gives me great peace of mind knowing that if there is a question or an issue, I have someone who I can call that will get back to me and most importantly get me an answer.
It is not often that you come across SUPERIOR customer service! The kind of service that leaves you with your mouth open wondering, how did I deserve this? It happened to me today.
I want to send thanks and praise to @Ben Willams at DPS Signs for coming to the rescue as one of my brand new For Sale signs was damaged by strong winds.
It’s not every day that the owner of a company offers (on a weekend and his day off) to visit my clients’ home to fix a problem!
Consider me “Wow’d”!!!!!!!
(and many thanks to Sherri Beno for recommending Ben’s company!)
I am writing this letter in appreciation to Chris of Principle Home Mortgage for helping us become second time home buyers.
A lot has changed since we bought our first house 19 years ago. When we originally decided to move, we were a bit concerned about my income as a self employed borrower and my husband’s employment is also a bit unique and may throw some for a loop. We were told by another mortgage company that is what they specialized in and there was nothing to worry about. We went through the process, being assured the whole time everything was going according to plan. We were to close on a Monday; I received a phone call from our mortgage lender Friday at 5pm stating that we were not going to be able to close. That was pretty much all that was said. I must admit, that was a very disappointing experience and we really thought that was it and we were not going to be able to move.
Disheartened, I mentioned to my business partner in conversation what had happened. He recommended we talk to Chris at Principle Home Mortgage. He said Chris had helped his mother and if we really wanted to move, to talk to Chris and he would “shoot straight”. CHRIS DID! He told us realistically what we should be looking at, made sure all of our paper work was in order and ready for underwriting. We happen to run into a short sale, which took quite some time from the seller side, but Chris was very patient and ready to jump along with the rest of us when the short sale was finally approved and realistically we had about 3 days to pull everything together. We got it done! And thanks to Chris we are home owners again in a neighborhood we’ve wanted to be in for quite some time.
We highly recommend Chris at Principle Home Mortgage and will continue to recommend him to everyone we know.
Our Deepest Appreciation, Rob and Violet Deen